Thesis
Title Modelling customer satisfaction for use in a lifetime value model / Andrew Smith.
Author Smith, Andrew, author.
Production [Glasgow] : University of Glasgow, 2018.


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 Reference Only  Not for loan  Library Research Annexe  Thesis TA4757  

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Description x, 119 pages ; 30 cm
Note Submitted in fulfilment of the requirements for the Degree of Master of Science in Statistics. School of Mathematics and Statistics, College of Science and Engineering, University of Glasgow, April 2018.
Thesis MS.c(R). University of Glasgow 2018 School of Mathematics and Statistics, Statistics.
Bibliography Includes bibliographical references (pages 116-119).
Note Electronic version deposited with Enlighten : Theses http://theses.gla.ac.uk/8996/ but unavailable for viewing due to confidentiality issues.
Library Class Thesis TA4757
Subject Consumer satisfaction -- Theses MSc.
Banks and banking -- Customer services -- Theses MSc.
Customer relations -- Management -- Theses MSc.
Bank management -- Theses MSc.
Other Author University of Glasgow, degree granting institution.

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