Thesis
Title Communication across cultures? : an intercultural approach to customer service in the hotel industry : a study with globally branded hotels in the United Kingdom / Eirini Daskalaki.
Author Daskalaki, Eirini, author.
Production [Glasgow] : University of Glasgow, 2016.


Status Loan Type Location Shelf-mark
 Reference Only  Not for loan  Library Research Annexe  Thesis TA4058  

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Description 264 pages ; 30 cm
Note Ph.D. thesis submitted to the School of Education, College of Social Sciences, University of Glasgow, August 2016.
Thesis Ph.D. University of Glasgow 2016 School of Education.
Bibliography Includes bibliographical references (pages 231-263).
Note Electronic version also available via Enlighten : Theses http://theses.gla.ac.uk/7753
Library Class Thesis TA4058
Subject Hospitality industry -- Great Britain -- Theses PhD.
Hospitality industry -- Customer services -- Great Britain -- Theses PhD.
Customer services -- Great Britain -- Case studies -- Theses PhD.
Hotels -- Great Britain -- Theses PhD.
Other Author University of Glasgow, degree granting institution.

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